A practical guide to UBS Arena in Elmont, NY: LIRR station and shuttles, rideshare, parking lots, entrances, accessibility services and bag rules.
What UBS Arena is and the first facts to know
UBS Arena is in Elmont, New York, and the venue's own trip-planning pages recommend taking the LIRR to and from the arena. If you want to see what is coming up here, start on SeatCommons.
The venue has a dedicated full-time LIRR station, Elmont-UBS Arena, with direct service from Grand Central Madison. The venue states that guests can get to UBS Arena from Grand Central and Penn Station in approximately 30 minutes.
The pages reviewed for this guide cover transit, parking, entrances, accessibility, bags and prohibited items. They do not state a full street address, a seating capacity, or whether the building is indoor or outdoor, so those details are not confirmed in the sources checked.
Getting there: LIRR, buses, ferry and shuttles
Elmont-UBS Arena Station is north of campus and is a short walk of 10 to 15 minutes to the arena, or you can ride the free shuttle. The station fare is Zone 4.
Direct service from Grand Central Madison to Elmont-UBS Arena Station is available. The venue asks guests to activate their ticket before leaving the arena for best connectivity service.
Free shuttles run between UBS Arena, Emerald Parking and Elmont-UBS Arena Station. Regular shuttles before and after events also serve the station, a 5 minute trip, arriving and departing from the Shuttle/Bus Loop on the northwest corner of the arena.
For bus riders, UBS Arena is accessible by three lines: MTA Q82, MTA Q2 and the NICE Bus N6 line. MTA and NICE buses stop at the arena campus.
Coming from Connecticut, you can take the ferry from Bridgeport to Port Jefferson and connect to the LIRR there.
Entrances, levels and finding your seat
Guests may enter through any of the arena's entrances. There is a dedicated entrance lane for guests with disabilities at the far right doors at the Main Entrance.
The accessibility page names the levels and concourse numbering: elevators at the Main Entrance serve Main Concourse 101, The PitchBook Suite Level (The PitchBook Suites and UBS Club) and Upper Concourse 201; the AMEX Entrance serves Main Concourse 118 and The PitchBook Suite Level; the BMW Premium Entry-East serves the JetBlue Runway Level, Main Concourse 107, The PitchBook Suite Level and Upper Concourse 210; and the DIME Premium Entry-West serves the JetBlue Runway Level, Main Concourse 111, The PitchBook Suite Level and Upper Concourse 217.
Sections are referenced by number throughout the venue's pages, with Family Services outside section 106 and section 212, and Guest Services kiosks by those same two locations. The pages reviewed do not publish a seating chart or a section-by-section map, so follow the signage in the building or ask at a Guest Services kiosk.
Food and drink
The venue's accessibility page states that every concession stand and bar is accessible to guests with disabilities.
Water fountains are located on the main and upper concourse levels across from section 112 (to the left of the elevator) and section 210/310.
Outside alcohol is prohibited, and cans (including aerosols), bottles, boxed liquids and metal containers are on the prohibited items list. The pages reviewed for this guide do not publish a list of food vendors, menu items or a general outside food and beverage policy, so those details are not confirmed in the sources checked.
Accessibility services
UBS Arena states that it has met or exceeded the requirements of the Americans with Disabilities Act (ADA) and New York State accessibility mandates. The Accessibility Hotline is 516-460-8598, and on event days you can text the UBS Arena Helpline at 205-827-4357 (205-UBS-HELP).
Wheelchair seating is located in sections 103, 104, 105, 109, 112, 114, 115, 117, 205, 210, 214, 217 and 222. Anyone who purchases a wheelchair accessible seat may purchase one companion seat. Short-term mobility seating is available in each section on the aisles, vision impaired seats are reserved in the lower 20 rows, and hearing impaired seating will be available in the lower bowl. Accessible options are available to purchase through Ticketmaster. Neither staff nor a wheelchair can remain with a guest throughout the event.
Elevators at the Main Entrance, AMEX Entrance, BMW Premium Entry-East and DIME Premium Entry-West connect the concourses and premium levels listed in the entrances section. Accessible restrooms and single stall restrooms are near sections 101, 106, 107, 108, DIME Club, 117, The PitchBook Suite Level, 201B, 210, 212 and 214, and there are changing tables in every restroom. An adult-sized changing table is available inside Family Services at section 106 before, during and after every event.
Assisted Listening Devices are located at the Guest Services kiosks, and mobility device storage is available there as well. Interpreter services and ASL services must be requested at least 48 hours in advance, and less notice may result in difficulties fulfilling the request. For ASL interpretation, the venue recommends sitting at an accessible platform at sections 103, 104, 105, 109, 112, 114, 115 or 117. Closed captioning appears on the ribbon board and on personal smartphones for all New York Islanders events; for other events, request captioning by email at least 72 hours in advance.
There are three sensory rooms presented by Northwell, at section 106, section 212 and on The PitchBook Suite Level near Suite 34. Sensory bags at the Guest Services kiosks include noise canceling headphones, fidget tools and a feeling thermometer. First aid stations staffed with registered nurses are on the main and upper level concourses across from sections 107 and 224/324.
Guests bringing a service animal should email no later than 48 hours prior to the event. There is a pet relief area in the Plaza North of the Great Hall / Main Entrance.
For parking, ADA spaces are available in all lots, and guests using them must have a valid disabled parking permit or plate on their vehicle. Guests can text 205-827-4357 (205-UBS-HELP) to request on-demand transportation from Elmont-UBS Arena Station and the five parking areas (Diamond, Silver, Ruby, South, Emerald), and the arena offers ADA-accessible shuttle buses to and from Elmont-UBS Arena Station.
UBS Arena reserves the right to take appropriate action up to and including investigation, relocation, ejection or season ticket revocation for accessible seating ticket fraud. Last checked October 28, 2026.
Parking and rideshare
UBS Arena has 5 parking areas, accessible only via the Cross Island Parkway, and all lots are reachable from Exits 26A, 26B and 26D. Belmont Park Garage car access is only via Exit 26A, and the garage is across Hempstead Turnpike, reachable by walkway. Emerald Parking car access is only via Exit 26D, and it is a short walk or free shuttle ride from the arena. Diamond, Ruby and Silver Parking car access is only via Exit 26B (Hempstead Turnpike East), and Exit 26B access is only for pre-paid Diamond, Ruby and Silver pass holders.
General paid parking on event days is at Emerald Parking, off Exit 26D. General paid parking is not available for purchase in the Diamond and Ruby lots, and passes in Diamond and Ruby Parking are not available for purchase. Pre-paid parking is on sale up to the time parking lots open for the event. For concerts, prices increase $5 to
0 when purchased at the arena parking lots.
Parking opens 2 hours prior to doors opening and closes 90 minutes after events, unless otherwise stated. When leaving, guests must use the same route they used to enter the campus. Parking on many residential streets near the arena is prohibited, and the lease with Empire State Development prohibits tailgating.
The rideshare and drop off / pick up location is on the north side of the arena and is only accessible via Cross Island Parkway Exit 26D and Green Road. Guests parking in Emerald Parking have a drop-off point in that north side rideshare area. If you are waiting for your ride, the Rideshare Waiting Area on the main concourse by section 118 has phone charging. Limousines, buses and taxis, black car services and rideshare drop-offs and pickups are not permitted to occupy lined parking spaces.
Oversized vehicle parking is available for pre-purchase; vehicles enter at Gate 5 Road off Hempstead Turnpike and drop guests in Silver C lot before proceeding to the designated parking area. Questions about oversized vehicle arrival and departure should be emailed no less than 72 hours prior to an event.
New Lyft users can use code UBSARENA for 50% off their first 2 rides (up to
0/ride), subject to Lyft Terms.
Ticketmaster displays all parking lots available for purchase for each event, and available lots vary by event. Verified resale parking may also be available through Ticketmaster. UBS Arena states it cannot verify the validity of parking tickets or passes purchased through third-party resellers and recommends buying parking and event tickets only through Ticketmaster. ParkWhiz parking passes purchased on or before June 30 remain valid for arena events through November 2026.
Bag policy and prohibited items
Bags no larger than 12 by 12 by 6 inches are permitted and will be subject to x-ray or visual screening depending on the size of the bag. Backpacks of all sizes are prohibited. Medical bags and baby bags are permitted and must be screened before entry, and medical bags undergo additional security screening.
Bag check is available in the Acrisure Great Hall, and there is a bag check service for all other bags on the north side of the arena before entering.
Weapons of any kind, including mace, pepper spray, knives, sharp objects, bats, clubs and tasers, are prohibited. So are professional camera equipment (detachable lenses, lenses greater than 3 inches, external flash, monopods, bipods and tripods), laptops and personal computers, two-way radios, audio and video recording devices, laser pointers or flashlights, fireworks and other projectiles, balloons and inflatables, firestarters and lighters, and unapproved pamphlets and handouts.
Unlawful drugs and substances are prohibited; current prescription medication in the original container is permitted provided the guest produces identification matching the prescription container. Signs, flags and banners larger than 11 by 17 inches are prohibited, as are signs, flags and banners of any size attached to poles or made of wood, metal, plastic or other hard material.
The pages reviewed do not state a re-entry policy, so re-entry is not confirmed in the sources checked.
Door and start times
The pages reviewed for this guide do not list door times or start times for UBS Arena events. Check the official event page for the show you are attending, and note that parking opens 2 hours prior to doors opening and closes 90 minutes after events, unless otherwise stated. Shuttle service to and from Elmont-UBS Arena Station runs before and after events.
Check tickets
Browse events at UBS Arena on SeatCommons to see what is coming up in Elmont.
Take the LIRR to Elmont-UBS Arena Station, a dedicated full-time station. It is north of campus, a 10 to 15 minute walk to the arena or a free shuttle ride, and direct service runs from Grand Central Madison. The station fare is Zone 4.
Where is rideshare pickup and drop-off at UBS Arena?
The rideshare and drop off / pick up location is on the north side of the arena and is only accessible via Cross Island Parkway Exit 26D and Green Road. The Rideshare Waiting Area on the main concourse by section 118 has phone charging.
What bag size is allowed at UBS Arena?
Bags no larger than 12 by 12 by 6 inches are permitted and are subject to x-ray or visual screening. Backpacks of all sizes are prohibited. Medical and baby bags are permitted but must be screened.
Is there wheelchair accessible seating at UBS Arena?
Yes. Wheelchair seating is in sections 103, 104, 105, 109, 112, 114, 115, 117, 205, 210, 214, 217 and 222, and a wheelchair accessible seat purchase allows one companion seat. Accessible options are available to purchase through Ticketmaster.
What time does UBS Arena parking open?
Parking opens 2 hours prior to doors opening and closes 90 minutes after events, unless otherwise stated.
Can I park on the streets near UBS Arena?
Parking on many residential streets near the arena is prohibited. The venue directs drivers to its parking areas, which are accessible only via the Cross Island Parkway.
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