Toyota Center - TX: The Venue Guide
Updated Oct 28, 2026
A practical guide to Toyota Center in Houston: METRO routes and phone numbers, Tundra Garage passes, bag policy, entrances, elevators and accessibility services.
What to know first
Toyota Center is an arena in Houston with a street-level concourse and a sunken seating bowl set approximately thirty-two feet below grade. Seating capacity is 18,300 for basketball and varies for concerts. The building has four entrances and exits.
Main Concourse and Upper Concourse access is for all ticketed guests. Club Seats sit on the main concourse at Sections 105-109 and Sections 118-122, limited to 2,900 seats between the basketball baselines.
Plan your trip with SeatCommons before you head downtown, then come back here for the gate-level detail.
Getting there
The Metropolitan Transit Authority of Harris County, Texas operates various routes near and around Toyota Center. METRO offers 100 percent accessibility on its buses, and guests can call METRO at 713-635-4000.
- METROLift: METRO provides paratransit service for those who cannot physically ride one of its fixed routes. Details are available at 713-225-0119 (713-652-8969 TDD).
- Lyft: Lyft is the Rideshare Partner of Toyota Center. For pickup, head West towards Austin St, on the other side of Root Memorial Square Park.
- Lyft offer: new users can use code TOYOTACE for 50% off their first 2 rides (up to 0/ride), subject to Lyft Terms.
- Driving: Polk Street is closed to all traffic between Chartres Street and Avenida de las Americas, with the sidewalk open for pedestrian and bicycle traffic. TxDOT has closed the I-59 southbound ramps to I-45 to help facilitate demolition of the GRB South Ramp.
- Alternate routes: from northbound I-59, exit at West Gray and take Pease Street or St. Joseph Pkwy into Downtown. From EaDo/East End, take Pease Street or St. Joseph Pkwy.
Entrances, levels and finding your seat
Toyota Center has four entrances and exits. The Main Concourse and Upper Concourse are open to all ticketed guests. Club Seats are on the main concourse at Sections 105-109 and Sections 118-122.
Elevators are accessible on the Main Concourse, the Lower Suites, the Upper Suites and the Upper Concourse, with locations listed below.
- Main Concourse elevators: across from Sections 103, 112 and 124.
- Lower Suites elevators: across from Suites 201, 240 and Party Suite 1.
- Upper Suites elevators: across from Suite 301, 340 and beyond Suite 320.
- Upper Concourse elevators: across from Sections 405, 415 and 431.
- Escalators across from Section 110 near the main entrance (near the LaBranch Entrance) go to the Upper Concourse for general public use.
- Escalators in the club lounges reach the Lower and Upper Suites for restricted use.
- Access privileges: Lexus Lounge is for Courtside Suite ticket holders, Courtside Seat ticket holders and Lexus Lounge pass holders. Club Lounges are for Courtside, Traditional Suite and Club Seat ticket holders. Sire Spirits Social Club is for Suite/Club seat ticket holders, ledge dining ticket holders and ticketed guests with reservations.
- The Lexus Lounge sits underneath the West lower bowl on the event level. The Sire Spirits Social Club is on the Lower Suites level.
Food and drink
Concession stands serve pizza, barbeque, Mexican, grilled, Asian and traditional concession foods. The Corona Beach House at the North end of the Main Concourse behind Section 113 is open to all arena guests. All point of sales at Toyota Center are cashless, so bring a credit card or contactless payment. Water fountains are on all concourse levels, with accessible drinking fountains adjacent to restrooms.
- Main Concourse: stands across from Sections 113, 114 and 115; food courts across from Sections 102 and 125.
- Upper Concourse: stands across from Sections 409, 410, 423 and 427; food courts across from Sections 404 and 432.
- Alcohol: no alcohol may be brought in, and beverages may be purchased inside. Guests must be 21 or older with legal identification, purchases are limited to two beverages per buyer for most events, and management may refuse service or end sales at any time.
- Sales cutoffs: typically no alcohol sales after the start of the 4th quarter at Rockets games, and after a time that varies per event at concerts.
- Sire Spirits Social Club: a $55 Chef's Table buffet. For Rockets games it opens at general doors and stays open until the beginning of the third quarter.
- Last call: at the Sire Spirits Social Club and the East & West Frost Club Seats, last call is 45 minutes after the event concludes, with the space open another 15 minutes (varies by event).
- Cash: exchange cash for Virtual Currency at the Box Office, accessible through the Rockets App. Virtual Currency is for Concessions only, is nonrefundable and does not expire.
Accessibility
Toyota Center offers accessible seating in all areas of the building. Accessible parking is on the first and third levels of the Toyota Tundra parking garage and is available on an event-by-event basis; accessible parking may also be available in surrounding independent parking lots. An accessible drop-off and pick-up is on La Branch Street, south of Polk Street, with additional accessible drop-off on Bell Street and Jackson Street.
Complimentary wheelchair escorts are provided through Guest Experience, and guests can ask any Toyota Center team member. All restrooms meet or exceed ADA specifications, and family restrooms are next to all public restrooms on the Main and Upper Concourses. Service animals are welcome and must remain on a leash or in a harness at all times; other animals and pets are prohibited.
Assisted listening device receivers are available free of charge at any Guest Experience or Concierge location with a valid form of identification. Real-time captioning is provided only when requested, arranged at least 48 hours in advance at 713-758-7230. For sign interpreters, call 713-758-7200 at least 7 days before the event; Toyota Center may be able to provide American Sign Language translator services with at least 7 days' notice.
Guest Experience Booths are on the Main Concourse across from Sections 112 and 125 and on the Upper Concourse across from Section 434. First Aid stations are across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Nursing pods: Mamava Pod A (ADA) on the East Main Concourse and Mamava Pod B on the Upper Concourse next to Children's Memorial Hermann Sky Court. Will Call windows at the Box Office and the Sky Bridge Box Office for premium seat holders are staffed beginning 90 minutes before an event.
Last checked October 28, 2026.
Bag policy and rules
Permitted bags are no larger than 10" x 6" x 2", plus diaper bags and medical bags. All bags are subject to search upon entry.
For concerts and third-party events, fans bringing bags may use any entrance for screening. For Rockets games, fans with bags must use designated bag entrances: the Jackson Street Entrance, the Bell Atrium Entrance and the Skybridge for Premium Ticketholders. Fans attempting to enter via the Bell Street Entrance will be redirected to the Bell Atrium Entrance.
Binbox lockers at the Jackson Street Entrance and the Skybridge entrance on Level 3 of the Tundra Garage accept debit, credit and mobile payment such as Apple or Google Pay. No cash is accepted. Bag check pricing starts at
0.00 per checked bag and is non-refundable. Bag check opens with arena doors and closes 60 minutes after the event; bags left after that go to Lost & Found.Toyota Center has a No Re-Entry policy for all events, and bags are not accessible during the event. If you leave the arena, you may not re-enter unless you have an unused ticket.
A search process is required for all events, with EVOLV security screening technology and/or walk-through magnetometers at all entrances. Guests who refuse to submit to the search process will be refused entry.
- Prohibited items include, but are not limited to: alcoholic beverages, unlawful drugs, food, drinks, glass/plastic/metal containers, ski masks or masks of any kind, video recorders, audio recorders, laptops, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, beach balls, parcels or packages, inflatables, personal motorized transporters (SkyWalkers), selfie sticks, GoPros, luggage, detachable phone lights and large bags of any kind.
- Cameras with lenses up to 4 inches and no flash may be allowed for some events.
- Smoking, including e-cigarettes and vaporizers, is prohibited inside, including premium areas. A designated smoking area outside is accessible from the Main Concourse through doors near Section 117.
- Strollers are allowed in concourse areas only and can be checked at any Guest Experience booth.
- Children less than 36" tall generally do not need a ticket if they sit on an adult's lap.
Show times and box office
Door open times change based on the game and event; check your ticket information for the door opening time. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time.
Box office hours are temporarily closed for renovations. On event days only, once doors open, visit box office representatives at the Bell Atrium or Polk Lobby Entrance. Ticket assistance is available at the Bell Street Atrium and Polk Lobby entrance locations beginning when doors open on event nights, and the box office remains closed on all non-event days.
Check tickets
Browse events on SeatCommons to check what is coming to Toyota Center, then plan your night around the gates, garage and bag rules above.
Last checked Oct 28, 2026
Official venue accessibility pageFrequently asked questions
Where is the accessible drop-off at Toyota Center?
The accessible drop-off and pick-up is on La Branch Street, south of Polk Street, with additional accessible drop-off on Bell Street and Jackson Street.
How do I get to Toyota Center by public transit?
The Metropolitan Transit Authority of Harris County operates various routes near and around Toyota Center. METRO buses are 100 percent accessible, and METRO can be reached at 713-635-4000. METROLift paratransit details are available at 713-225-0119 (713-652-8969 TDD).
What is the bag policy at Toyota Center?
Permitted bags are no larger than 10" x 6" x 2", plus diaper bags and medical bags, and all bags are subject to search. For Rockets games, use the Jackson Street Entrance, Bell Atrium Entrance or the Skybridge for Premium Ticketholders.
Can I park at the Toyota Tundra Garage without a pass?
Garage parking is not available for non-passholders on Houston Rockets game days. Enter by pass color: Green Pass on Level 1 via Jackson Street, White and Red Passes on Levels 2 and 3 via Leeland Street, and Yellow Pass on Levels 4-7 via La Branch Street.
Where do I meet a Lyft at Toyota Center?
Lyft is the Rideshare Partner of Toyota Center. Head West towards Austin St, on the other side of Root Memorial Square Park, to pick up your Lyft.
What time do doors open at Toyota Center?
Door open times change based on the game and event; check your ticket information for the door opening time. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time.
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