American Airlines Center: Your Dallas Venue Guide

What American Airlines Center is

American Airlines Center is located at 2500 Victory Ave., Dallas, TX 75219. That address is the first thing to put in your phone before you head out.

The arena hosts Dallas Mavericks games, Dallas Stars games, concerts and other events. The venue's own pages lay out the entrances, parking, bag rules and accessibility services covered in this guide, and SeatCommons is where you can see what is coming up at the building.

DART, TRE, buses and drop-off points

Victory Station is the rail stop for the arena. DART Green and Orange line trains serve Victory Station at regularly scheduled times, seven days a week, according to the venue's parking page, and the public transportation page confirms both lines run regular service to Victory Station every day of the week.

If you are coming in on a Red or Blue line train, ride to West End Station and transfer to a Green or Orange line train. Just prior to arena events, some Red and Blue line trains run directly to Victory Station, and when they do, the train's overhead destination sign reads "Victory Station."

TRE trains operate on Platforms 3 and 4, and Victory Station is a regular stop on the TRE route. Trains serve Victory Station six days a week, with extended service hours to both Fort Worth and Dallas. There is no scheduled TRE service on Sundays.

DART Bus Route 49 runs seven days a week. Board at Rosa Parks Plaza at Elm and Lamar, near West End Station, and ride to the Houston @ Payne stop, then walk across the street to the east arena entrance. After an event, Route 49 boards on Victory Avenue adjacent to Victory Station and rides back to Lamar and Pacific.

For drop-off and pick-up, non-bus and non-limo vehicles use All-Star Way. PNC Plaza also serves as a drop-off and pick-up area for limousines, buses and cars, and vehicles are not permitted to park there.

• DART Green and Orange lines: Victory Station, seven days a week
• Red and Blue lines: transfer at West End Station, or ride direct to Victory Station when the sign says so
• TRE: Platforms 3 and 4, no scheduled Sunday service
• DART Route 49: Rosa Parks Plaza to Houston @ Payne before the event, Victory Avenue after

Entrances, levels and finding your seat

The North Entry, used for ADA parking, is on All Star Way between Victory Ave and Houston St. The East Entry for the Lexus Garage is on Houston St between All Star Way and Nowitzki Way. The Gold VIP entry is on the south side on Olive St between Houston St and Victory Ave, and guests need a Gold Garage parking pass to use it.

Inside, the levels follow a clear pattern. The Plaza Concourse covers sections 101 through 124 and is open to all guests with a ticket to the event. The Terrace Concourse covers sections 301 through 334, also open to all ticket holders. The Event Level is for properly credentialed working personnel only.

Suite and club levels are tied to specific tickets. The Flagship Level and Flagship Suites cover Suites 1105 through 1160 and Flagship Loge Box Club Loge Boxes 1 through 25 for Flagship suite ticket holders. The Platinum Level Suite covers sections 201 through 224 and Suites 1201 through 1218 for all-suite, Yuengling Flight Club and Platinum level ticket holders. The Admiral Suites cover suites 1306 through 1318 and 1339 through 1356, Theater Box Lounge 1 through 36 and RYSE Energy Club Lofts 1 through 17 for Admiral suite ticket holders.

General Admission on the arena floor is standing room only, with no chairs or seats. Seats elsewhere vary in size and run between approximately 17 and 22 inches in width.

Two Guest Relations desks can help once you are inside: on the Plaza Concourse across from Section 104 and on the Terrace Level across from Section 326. Guest Relations is open one hour before and one hour after every event, at 214-665-4535.

• North Entry (ADA parking): All Star Way between Victory Ave and Houston St
• East Entry (Lexus Garage): Houston St between All Star Way and Nowitzki Way
• Gold VIP: Olive St between Houston St and Victory Ave, Gold Garage pass required
• Plaza Concourse: sections 101 to 124
• Terrace Concourse: sections 301 to 334

Food, drink and what you can bring in

Guests are not permitted to bring any food or beverages into American Airlines Center, and containers such as bottles, cans, thermos bottles or plastic coolers are not permitted. Baby bags, plastic bottles, and formula and baby food are permitted but will be subject to x-ray and search.

Alcoholic beverages may be purchased inside the arena. No alcohol may be brought in or taken out, and guests must discard alcoholic beverages before exiting the building. It is unlawful for anyone under 21 to consume alcohol.

Purchases have limits. There is a maximum of two alcoholic beverages sold to each guest, per purchase, per valid ID, and drinks are not served in containers larger than 24 ounces. Guests who appear younger than 35 will be asked for identification. The venue reserves the right to deny entry to anyone who appears impaired.

The venue's public pages describe the nursing room across from the Modelo Gold Lion Bar & Grill on the Plaza Level and note that concession stands and restaurants have accessible countertops. Menus and specific food vendors are not confirmed in the sources checked.

• No outside food or beverages, including bottles, cans, thermos bottles and coolers
• Maximum two alcoholic drinks per guest, per purchase, per valid ID
• No alcoholic drink container larger than 24 ounces
• Alcohol may be purchased inside but not brought in or taken out

Accessibility services

American Airlines Center offers accessible seating in an integrated setting on all levels of the building, and provides wheelchair and companion seating with appropriate sight lines on all levels.

Parking for disabled guests is in Lot F, a first come, first serve lot near the north side of the building. Accessible spaces in the Lexus Garage are available with a pre-paid parking pass and/or a credit or debit card on a first-come, first-serve basis. The vehicle must display a disabled parking placard or license plate.

Guests with additional accessibility needs may buy General Admission or Standing-Room-Only tickets and use elevators inside the Center to reach the Event-Level floor. A guest who has a GA or SRO ticket but has trouble viewing the show from the floor may request relocation to an ADA-designated accessible seating location at any point during the act, on a first-come, first-serve basis and subject to availability.

Wheelchair escort service for the interior of the building is free and can be requested through Guest Relations at 214-665-4535 during event hours. Security escort service to parking areas is also available, but it does not include wheelchair assistance. Guests who transfer from a wheelchair to a seat can leave the wheelchair at Guest Relations, and staff will return it at the end of the event or at another preferred time. Staff escorts do not remain with a guest during the event.

Service animals are welcome inside the building but must remain on a leash or in a harness at all times. Emotional support and comfort animals are prohibited. An animal relief area is provided in Lot F.

Assisted listening receivers are available free of charge for all events with a form of valid identification, at Guest Relations on the Plaza Concourse at section 104 and on the Terrace Concourse at section 326. Requests for sign language interpretation must reach the venue at least 30 days before the event and be approved by the performer; call the Box Office at 214-665-4797 or Administrative Offices at 214-665-4299.

All public restrooms are accessible to patrons with disabilities. A dedicated nursing room sits across from the Modelo Gold Lion Bar & Grill on the Plaza Level and includes an ottoman, outlet, side table and privacy curtain with a locking door. Guest Relations on the plaza level will check a stroller until the event is over, and strollers are not allowed on escalators. First Aid stations are on the Plaza Concourse near Section 111 and the Terrace Concourse near Section 313.

DART offers transportation for guests with disabilities through its Para-transit Division at 214-515-7272. Last checked October 28, 2026.

• Accessible parking: Lot F, first come, first serve, placard or plate required
• Wheelchair escort inside the building: free, via Guest Relations, 214-665-4535
• Assisted listening devices: free with valid ID at sections 104 and 326
• Sign language interpretation: request at least 30 days ahead, subject to performer approval

Parking lots, garages and rideshare

There are over 5,000 parking spaces for arena guests, and the majority sit within two blocks of the building. More than 3,000 spaces are to the South and East of American Airlines Center within easy walking distance.

The Lexus Garage is at 2620 N. Houston St., directly across from the East Entrance, with a clearance of 8'2". It generally opens at noon on event days. Lexus owners can use limited priority parking on the garage's main level on a first-come, first-served basis, capped at 50 designated Lexus spots at each event, with parking rates applying.

Comerica Garage opens two hours before an event starts and accepts only credit or debit cards and pre-paid parking passes. Commons Garage is at 2601 Victory Ave. and opens two hours before arena events for credit card paying guests. D Garage is at 2400 Victory Ave., 0.1 miles from the South entrance, with a clearance of 8'2".

Other lots carry rules. Lot A at 3098 Nowitzki Way, adjacent to the West entrance, is the Stars Players Reserved Lot and a Mavericks Pass Only Lot. Lot E at 2617 Victory Ave., 0.1 miles from the North Entrance, is a Pass Only Lot for Stars and Mavericks. Lot F at 2721 North Houston Street, directly across from the North entrance, is ADA Parking Only: no parking pass is required, you can pay by credit card on arrival, it is first come, first serve and limited to 105 spaces. Lot K is at 2235 Victory Avenue, 0.3 miles from the NW Corner.

Credit cards are accepted at American Airlines Center managed lots at the time of entry, and parking passes are available for pre-purchase. Guests can also reserve a spot through JustPark. Additional parking lots open two hours before the start of each event and remain open two hours after it ends. Overnight parking and in and out privileges are not permitted.

Taxis stage after an event on the east side of the arena at the curb of Houston St, south of Payne St on the west side of the street. There is also a taxi stand on the south side of Nowitzki Way.

Lyft is the Official Rideshare Partner of American Airlines Center. New Lyft users can use code AACENTER for 50% off their first 2 rides, up to

Bag policy, security and re-entry

Bags of 4.5 by 6.5 inches (wristlet, wallet, clutch) are permitted at all entrances. Medical and diaper bags accompanying a small child, under 14 inches long by 6 inches wide by 14 inches high, are permitted at all entrances but subject to security inspection.

Oversized bags larger than 14 by 6 by 14 inches, including backpacks and large totes, are prohibited. The arena does not provide an area to check oversized bags or luggage, so plan accordingly. Clear purses and bags are permitted but not required. All permitted purses and bags are subject to security inspection.

At the Chime Lane entrance, only a small wristlet, wallet or clutch is permitted for a seamless entrance.

Everyone entering goes through walk-thru magnetometers, for Mavericks and Stars games as well as concerts and other events. Guests are also subject to metal detector screening including hand-held wands and visual inspection by arena security personnel.

Prohibited items include aerosol cans, alcoholic beverages and unlawful drugs, food and drinks, drones, video and audio recorders, glass, plastic and metal containers and flasks, fireworks and flares, laser pointers, coolers, knives, weapons of any kind, baby seats or carriers, artificial noise makers, glitter and confetti, balloons, beach balls, parcels, inflatables, brooms, chairs and stools, skateboards and bicycles, and backpacks and bags, among others. The venue notes the list is subject to change.

If you bring a prohibited item, you must throw it in the trash or return it to your vehicle, and the arena reserves the right to confiscate prohibited items and/or escort the guest from the building. The arena does not have a weapons check-in and will not take possession of firearms under any circumstances.

Re-entry is not allowed at any event. For certain situations such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.

• Allowed at all entrances: bags 4.5" x 6.5" (wristlet, wallet, clutch)
• Medical and diaper bags under 14" x 6" x 14" with a small child: allowed, subject to inspection
• Prohibited: bags over 14" x 6" x 14", including backpacks and large totes
• No bag or luggage check area on site
• Re-entry not allowed except for approved situations such as medical needs

Door times and start times

Door times depend on the event. Mavericks doors open to the public 90 minutes prior to tip off, and Stars doors open to the public 90 minutes prior to puck drop.

For concerts and other events, doors open one hour to one and a half hours prior to the event unless otherwise specifically noted. The venue states that door times vary according to the event.

Start times for a specific show are listed on the official event page for that show, not in this venue guide.

Check tickets

Browse events at American Airlines Center on SeatCommons to see what is coming up at the building.

Frequently asked questions

Where is American Airlines Center?

American Airlines Center is at 2500 Victory Ave., Dallas, TX 75219.

Which DART line goes to American Airlines Center?

The DART Green and Orange lines serve Victory Station seven days a week. Riders on the Red and Blue lines can transfer at West End Station, and some Red and Blue trains go directly to Victory Station before events.

Does the TRE run to Victory Station on Sundays?

No. There is no scheduled TRE service on Sundays. TRE trains serve Victory Station six days a week on Platforms 3 and 4.

What bag size is allowed at American Airlines Center?

Bags of 4.5 by 6.5 inches, such as a wristlet, wallet or clutch, are permitted at all entrances. Medical and diaper bags accompanying a small child under 14 by 6 by 14 inches are allowed but subject to inspection. Bags larger than 14 by 6 by 14 inches, including backpacks and large totes, are prohibited, and there is no bag check area.

Can I re-enter American Airlines Center during an event?

No. Re-entry is not allowed at any event. For situations such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.

Where is accessible parking at American Airlines Center?

Accessible parking is in Lot F, a first come, first serve lot near the north side of the building. Accessible spaces in the Lexus Garage are available with a pre-paid parking pass and/or a credit or debit card on a first-come, first-serve basis. A disabled parking placard or license plate must be displayed.