Kaseya Center: A Visitor Guide to Gates, Transit, Parking and Rules
Updated Oct 28, 2026
A practical guide to Kaseya Center in Miami: gates, MetroRail and MetroMover routes, drop-off points, parking garages, bag rules, accessibility and show times.
What to know first
Kaseya Center is at 601 Biscayne Boulevard, Miami, FL 33132. The venue's own pages set out the gates, transit routes, drop-off points, parking garages, bag rules and accessibility services below.
Every guest entering the building must present a valid event ticket for admission. All guests and their belongings are subject to security screening upon entry.
The First Aid Station is at Section 110 and is manned by the City of Miami Fire-Rescue during events. AED machines are on the concourse at sections 103, 115, 306, 322, 406 and 415.
The Kaseya Center Ticket Office is on NE 8th Street, between Gates 3 and 4. For HEAT games it opens 3 hours prior to tip-off; for non-HEAT events it is open from 12pm until the start of the event. Will Call is not available. Browse events on SeatCommons to see what is coming up at the venue.
Gates and how to reach your level
The venue's pages describe six numbered gates around the building. Which gate you use depends on your ticket type and where you are coming from.
Once inside, elevators and escalators connect the seating levels. Elevators are for priority use of disabled guests and premium ticket holders; all other guests should use stairwells and escalators when possible. Escalators are located at Sections 101, 113, 240, 301 and 316. All stairwells ultimately lead outside the Kaseya Center, and guests parked in the P2 Garage may access P2 upon exiting the stairwells.
- Gate 1: west side, toward the south end, reached by the ramp and stairs on the west side of the building.
- Gate 2: west side, toward the north end, reached by the ramp and stairs on the west side or the stairs on the northwest corner.
- Gate 3: north side, toward the west end, on the ground level and accessible directly from NE 8th Street. For premium and disabled guests only.
- Gate 4: north side, toward the center of the building, on the ground level and accessible directly from NE 8th Street. For VIP and disabled guests only.
- Gate 5: north side, right above Gate 4, reached by the stairs on the north side of the building.
- Gate 6: south side, toward the east end, reached by the stairs on the southeast and/or southwest corner of the building.
- Elevator zones: Red Zone at Sections 104, 201 and 306; Yellow Zone at Sections 121, 279 and 327; Orange Zone at Sections 109, 227 and 311; and 400 Corridors near Sections 401 and 411.
Food, drink and what you can bring
Bottles, cans, ice chests, thermoses, containers of any kind, or any items that are potentially harmful are prohibited and will not be allowed into the Kaseya Center. Check-in services for prohibited items, including outside food and beverage, coolers, bottles and containers, are not available. Water fountains are open for guests.
Alcoholic beverages are available for purchase to guests 21 and older with valid government-issued identification, with a limit of two alcoholic beverages per person, per transaction. During Miami HEAT home games, alcohol sales conclude at the end of the third quarter. For all other events, the time alcohol sales end is determined on an event-by-event basis at the discretion of Kaseya Center senior management.
- 601 is open to ticket holders on game and event days 90 minutes before event start times, on the AT&T East Plaza across from sections 112 and 113.
- Certified Kosher offerings are in section 120 during every HEAT home game and select events.
- The Salty Donut is at Section 123; Fit Cart Vegan Plus is at Section 105.
- The North Lounge featuring Grey Goose and South Lounge featuring Patron are open for dinner service and require reservations and membership access.
- Spend $30 and receive $5 off when paying with a Chase debit or credit card.
- Reverse ATMs next to the Box Office and in sections 109, 121 and 318, and inside Gate 1A next to the Miami HEAT Store, convert cash into a prepaid debit card.
Accessibility services
The primary ADA accessible entrance is Gate 3 on NE 8th St. Elevators 1 and 2 inside Gate 3, and Elevators 3 and 4 inside Gate 4, take visitors to all seating levels. The primary disabled drop-off location is Gate 3 on NE 8th Street on the north side of the building, next to the Kaseya Center box office windows; the secondary location is Gate 4 on NE 8th Street, next to the Kaseya Center valet parking services.
Disabled and accessible seating is available in all ticket price categories, based on availability, and companion seats are available for purchase with each disabled seat purchased. Complimentary wheelchair escorts are available to and from seating locations inside the Kaseya Center.
Assistive Listening Devices are available at the Guest Experience locations at Sections 103 and 322 free of charge, with a valid driver's license or picture ID required as a deposit. TTY telephones for the hearing-impaired are located at Section 103. Sign Language Interpreters should be requested through the Guest Experience Department at least 2 weeks prior to an event.
A designated Sensory Room is available during all events for individuals who may become overstimulated and need a calming space, located on the Mezzanine Level directly across from Elevators 1 and 2. Kaseya Center partners with KultureCity to support guests with sensory processing needs.
All public restrooms are accessible for guests with disabilities, and family restrooms are located at sections 102, 115, 306, 322, 408 and 412. A dedicated Nursing Room is located inside the Quiet Space; to access it, visit Guest Experience at Section 103, where a team member will escort you. Parking for ADA guests is available on a first-come, first-serve basis in the P2 Parking Garage.
Last checked October 28, 2026.
Parking and drop-off
Patrons are strongly advised to consider alternative parking options, which include a variety of lots offering a flat rate and within a convenient walking distance of the Kaseya Center. A limited number of parking passes inside the Kaseya Center's P2 Garage will be made available for purchase on an individual game basis, sold online on a first-come-first-serve basis. Overnight parking is not permitted at the Kaseya Center.
If you have a parking pass for Bayside Marketplace, P2 Parking Garage or the World Center garage, the pass will load like a ticket into the Tickets area on the HEAT App, and you scan your smartphone as you enter the garage.
Overheight parking for vans is available on a first-come, first-serve basis in the P1 garage, and game or event parking fees will apply. Parking fees and lot rates are not listed in the pages checked.
Bags, prohibited items and entry rules
Small bags or purses smaller than 10 inches by 6 inches by 2 inches are the exception to the bag restrictions. Medical and infant bags will be permitted and will be scanned through x-ray machines at Gate 3.
Re-entry is prohibited: guests will not be permitted to leave an event and re-enter the same event. Audio recording devices are not permitted inside the Kaseya Center. Umbrellas are allowed but must remain closed; umbrella bags are placed at each of the gates. Animals are not permitted, with the exception of service animals. The building is smoke-free, and smoking, including e-cigarette vapors, is not permitted on balconies or any plazas surrounding the building.
If your bag exceeds the dimensions, rentable Binbox lockers are available on the South Plaza above Gate 7 steps and adjacent to the Box Office near Gates 4 and 5. Lockers start as low as
Tablets exceeding 9.56 inches in height, 7.47 inches in width or 0.34 inches in depth are prohibited, and full body paint is not permitted. Management reserves the right to amend the prohibited items policy without notice depending on individual event restrictions and to restrict any article not specifically listed. Guests who do not adhere to the Fan Code of Conduct provisions are subject to ejection without refund and revocation of season tickets.
Guests must refrain from throwing objects inside or outside of the Kaseya Center. The PA announcer will not make private announcements or pages during events. For most events, including Miami HEAT home games, children under two may enter free of charge when seated on the lap of a parent or guardian; all guests aged two and older need a valid ticket, and proof of age such as a government-issued birth certificate or passport is recommended for children under two. Mobile tickets cannot be transferred after they have been scanned at the gate.
Door and start times
The Kaseya Center pages checked for this guide do not list door times or start times for individual events. Those details are set on the official event page for each performance.
Two venue times are published: for HEAT games, the Kaseya Center Ticket Office opens 3 hours prior to tip-off, and for non-HEAT events it opens from 12pm until the start of the event. The 601 lounge opens to ticket holders 90 minutes before event start times. Rentable Binbox lockers are available 1 hour prior to doors until 1 hour post show.
Check tickets
Browse events on SeatCommons to see what is coming up at Kaseya Center.
Sources
Facts in this guide come from the Kaseya Center pages listed in the links below.
Last checked Oct 28, 2026
Official venue accessibility pageFrequently asked questions
Where is Kaseya Center?
Kaseya Center is at 601 Biscayne Boulevard, Miami, FL 33132.
Which gate should I use at Kaseya Center?
It depends on your ticket. Gate 3 is for premium and disabled guests only and Gate 4 is for VIP and disabled guests only. Gates 1 and 2 are on the west side, Gates 3, 4 and 5 are on the north side, and Gate 6 is on the south side toward the east end.
How do I get to Kaseya Center by public transit?
Take the MetroRail to Government Center Station, transfer to MetroMover's Omni Loop and disembark at Park West Station, then cross the intersection of Biscayne Blvd. to the Kaseya Center. Trains run from 5:00 AM to midnight, seven days a week.
Where is the rideshare drop-off at Kaseya Center?
Uber and rideshare drop-off is at the corner of Bayshore Drive and HEAT Blvd., using Gate 6 for entry.
What bag size is allowed at Kaseya Center?
Small bags or purses smaller than 10 inches by 6 inches by 2 inches are the exception to the bag restrictions. Medical and infant bags are permitted and are scanned through x-ray machines at Gate 3. Oversized bags can go in rentable Binbox lockers starting as low as
Is re-entry allowed at Kaseya Center?
No. Re-entry is prohibited, and guests will not be permitted to leave an event and re-enter the same event.
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