Capital One Arena Visitor Guide: Entrances, Metro, Bags and Seating

Overview

Capital One Arena is located at 601 F Street NW, Washington, D.C. 20004. The arena's main phone number is (202) 628-3200.

The Box Office is located in the Gallery Place Atrium and is open beginning at 2 PM on event days. Guests can visit it to claim tickets left at Will Call or to resolve ticketing issues.

The Team Store is also in the Gallery Place Atrium and offers official team merchandise and apparel. It is open Tuesday through Saturday, 12 PM to 5 PM, and beginning at 12 PM on Wizards and Capitals game days.

You can look through SeatCommons for events at this venue before you plan your trip.

Getting There

Capital One Arena is accessible via Metro at the Gallery Place/Chinatown stop on the Red, Green and Yellow lines. The arena is also within walking distance of the Judiciary Square, Metro Center and Archives-Navy Memorial Penn Quarter stations.

From Ronald Reagan National Airport, guests can take the Yellow Line from the Ronald Reagan National Airport Metro stop directly to the Gallery Place/Chinatown stop.

Regular Metro hours are 5 a.m. to 11:30 p.m. Monday through Thursday, 5 a.m. to 1 a.m. on Friday, 7 a.m. to 1 a.m. on Saturday and 8 a.m. to 11 p.m. on Sunday.

Street closures in the surrounding area may impact travel to and from the arena.

Entrances and Finding Your Seat

Guests are encouraged to use the main entrance to Capital One Arena on F Street near the corner of 7th Street. Guests bringing a medical or parenting bag should use the entrance on the corner of 6th and F Street.

Guest Services is located across from Section 102 on the 1st level and across from Section 402 on the 4th level, if you need assistance during an event.

Guests shall sit only in their ticketed seat location and must show their ticket upon request.

The official pages do not describe a full gate list or a level-by-level section layout beyond the section references named here.

Food and Drink

Fans and patrons are not allowed to bring in outside food and beverages, including alcoholic beverages, for any games, concerts or events. Guests may bring in one empty plastic water bottle per person for their personal use. Guests with special dietary restrictions may contact the Guest Relations department via email prior to their visit for assistance.

Capital One Arena is a cashless venue. Credit cards, debit cards and contactless payment through smartphone apps are the only forms of payment accepted at concessions, retail locations and vendors/hawkers. Reverse ATMs are located next to Guest Services on the 100 and 400 level, allowing fans to load cash onto a debit card valid for in-stadium purchases.

Capital One cardholders receive 10% off their food and beverage purchase when they present and use a Capital One credit or debit card at checkout. The discount is only applicable at the time of sale.

Guests who consume alcoholic beverages shall do so in a responsible manner.

The official pages checked do not list individual concession stands or menus.

Accessibility

Capital One Arena offers accessible seating in an integrated setting on all levels. The Lexus Suite Level and all individual suites at Capital One Arena are fully wheelchair-accessible.

Accessible seating may be purchased in person at Capital One Arena, by calling 202-661-5065, or online through Ticketmaster. Accessible Seating Specialists can be reached at 202-661-5065 or by email at [email protected].

The arena provides escorts and transports with wheelchairs inside the arena for guests with disabilities or special needs. This service can be requested at Guest Services or as you enter the building by speaking with any Capital One Arena Team Member at all entry points. For guests who wish to transfer to a seat from their wheelchair, Capital One Arena can store the wheelchair at Guest Services across from Sections 102 or 402, or at a designated area close to your seat.

Receivers for the arena's listening system are available for all events and provided free of charge with a form of valid identification. Capital One Arena has closed captioning on the main arena scoreboard during all sporting events. Sign language interpreters can be provided upon request, with requests required 21 days prior to the event at 202-661-5065.

All public restrooms are accessible to patrons with disabilities. Family restrooms are on each level located across from Section 114, across from Section 215, and across from Section 400 at the top of the F Street escalator.

In 2019, Capital One Arena was recognized as becoming a Sensory Inclusive Venue, and the arena has partnered with KultureCity to improve its ability to assist and accommodate guests with sensory needs. Sensory Bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout at Guest Services near Section 102 and near Section 402 at no cost, with an ID left as deposit. The David Costabile Sensory Room provides a dedicated space designed in partnership with KultureCity and by medical professionals for those who may need a quieter and more secure environment, and all guests are welcome to use it for a stimulation break at every game and event.

Last checked 28 October 2026.

Parking and Rideshare

Parking is available at the Capital One Arena Garage and Gallery Place Parking Garage. All vehicles parking within Capital One Arena's Parking Garage are subject to search prior to entry.

Additional parking options are available through the arena's parking partner, SpotHero. Capital One Arena has teamed up with SpotHero to allow fans to purchase assured parking at lots and garages within easy walking distance of the arena, with entry 100% assured. Fans can book a SpotHero spot with rates up to 50% off drive-up.

Guests with questions regarding parking for events at Capital One Arena can complete a form and a representative from the Parking Team will respond.

The official pages checked do not name designated rideshare pickup or drop-off zones.

Bag Policy and Arena Rules

Capital One Arena has a strict no-bag policy. Bags, backpacks and purses are not permitted inside the Arena. Wallet-size clutches no larger than 4” x 6”, medical bags and parenting bags no larger than 14” x 14” x 6” will be permitted and subject to security screening.

Guests arriving with a bag that exceeds the permitted size may rent a Binbox storage locker for the duration of the event. Binbox is located on the 2nd Level of Gallery Place.

All guests are subject to search prior to entry. Any guest who declines to be searched or is in possession of prohibited items may be denied entry.

Prohibited items include weapons (guns, knives, chains, spikes, projectiles, tasers, mace/pepper spray), balloons, cans, bottles or coolers, outside food and beverages, unlawful drugs or drug paraphernalia, matches and lighters, gambling paraphernalia, laser pointers/pens, monopods, tripods or poles, selfie sticks and selfie lights, noisemakers, animals except service animals, wrapped gifts or packages, video and audio recording devices (except cell phones and small point and shoot cameras), non-collapsible umbrellas, and any other item deemed inappropriate by arena management.

Matches and lighters are subject to confiscation upon entry. Video recording is strictly prohibited, and video cameras, camcorders, Go Pros and Contour cameras are not allowed. Monopods, tripods and selfie sticks are also not allowed.

Camera rules differ by event. For Capitals, Wizards and Georgetown games, guests are allowed to bring in point and shoot and SLR type cameras. For concerts, SLR type cameras, cameras with detachable lenses, professional style cameras or video cameras are not allowed.

For the safety and security of all guests, ski masks, non-medical face coverings or similar items that conceal identity are strictly prohibited inside the building.

Capital One Arena is a smoke-free and vape-free facility. Smoking or vaping of any kind, including e-cigarettes, traditional cigarettes, cigars and other smoking devices, is prohibited inside the arena. Smoking is permitted outdoors at least 25 feet away from the building.

Guests who are ejected, barred or arrested will not receive a refund or compensation for their loss.

The official pages checked do not state a re-entry policy.

Show Times

Guests should refer to their event's KBYG email for exact door times. The official pages checked do not publish a single door or start time for the arena.

The Box Office is open beginning at 2 PM on event days.

Check Tickets

Browse events on SeatCommons to see what is coming up at Capital One Arena.

Frequently asked questions

Where is Capital One Arena?

Capital One Arena is at 601 F Street NW, Washington, D.C. 20004.

Which Metro stop is closest to Capital One Arena?

The Gallery Place/Chinatown stop on the Red, Green and Yellow lines serves the arena, and the Judiciary Square, Metro Center and Archives-Navy Memorial Penn Quarter stations are within walking distance.

Can I bring a bag into Capital One Arena?

No. Capital One Arena has a strict no-bag policy. Wallet-size clutches no larger than 4” x 6”, medical bags and parenting bags no larger than 14” x 14” x 6” are permitted and subject to security screening. Larger bags can be stored in a Binbox locker on the 2nd Level of Gallery Place.

What time do doors open at Capital One Arena?

Guests should refer to their event's KBYG email for exact door times. The Box Office opens beginning at 2 PM on event days.

Is Capital One Arena cashless?

Yes. Credit cards, debit cards and contactless payment through smartphone apps are the only forms of payment accepted at concessions, retail locations and vendors. Reverse ATMs next to Guest Services on the 100 and 400 level let fans load cash onto a debit card.

How do I arrange accessible seating at Capital One Arena?

Accessible seating may be purchased in person at the arena, by calling 202-661-5065, or online through Ticketmaster. Accessible Seating Specialists can be reached at the same phone number or by email at [email protected].